KoalPay bank fees? Guide on how to cancel KoalPay fees

KoalPay bank fees always come from a subscription.

If you have found KoalPay bank fees in your bank statements, it means that you have a subscription with one of KoalPay’s business partners.

We can tell you everything you need to know about KoalPay, including how you signed up and how you can cancel the KoalPay subscription on their website.

Who is KoalPay and why are they on my bank statement?

As was mentioned in the introduction, the reason why you have fees from KoalPay on your bank statements is because you acquired a subscription from one of their business partners.

This is a legitimate subscription that only started because you decided to buy something from one of their partner websites.

It is possible, however, that you forgot to cancel it; this is a very common problem in our world today. It is difficult to keep up with all the services and subscriptions that are out there. 

But what is KoalPay? KoalPay is just a payment processing platform.

This means that it does not sell anything to the consumer. What it does is process payments that are made to its business partners.

In essence, they handle the payments and that is why the name KoalPay appears on the statement and not another one.

The payment was handled by them, so it is their name that appears.

In addition to being a payment processing platform, KoalPay also offers customer support to business partners and an online subscription management system.

This management system is what we are going to use to cancel the KoalPay subscription.

What kind of services does KoalPay offer?

As we said, KoalPay is a digital payment platform that enables merchants to accept payments from their customers.

It provides several services to its partners.

These services concern online payments, subscription management, and customer service.

A subscription can be for any service, but you cannot know for sure until you log into your customer account on the KoalPay site.

For all we know, it can be a monthly subscription to streaming movies, TV programs, books, etc.

If you want to cancel the subscription, you can easily do so. It is not difficult at all.

Am I a victim of fraud by KoalPay?

KoalPay is not a scam site. It is only a legal payment processing platform, used by hundreds of companies worldwide.

Moreover, the payment method used by KoalPay complies with the strictest rules imposed by law.

How did I get this subscription from KoalPay?

The most likely explanation is the one discussed above. You have surely forgotten that you had a subscription.

Very often (and we imagine that this also applies to you) these types of subscriptions are activated after trial periods because the consumer forgets to cancel before the end of the trial period.

When a trial period is not canceled before its end, a subscription is automatically activated for the service for which the trial was accepted.

At this point, payments begin and, before you know it, you are losing money every month for a subscription you did not know you had.

This problem can easily be solved. All you have to do is cancel the subscription. We can help you do that.

All you have to do is read the guide below.

Here is our guide on how to cancel a subscription on the KoalPay website

There are several ways to cancel a subscription on the KoalPay website.

All of them require access to your customer account. Everything you need to do this is available on the KoalPay homepage (see the image below).

koalpay homepage print
KoalPay Homepage with all the forms you can use to login to your customer account

As you can see, you can log into a customer account using an e-mail and password or by entering the numbers of the credit card used to make the purchase.

To help you make the cancellation, we now provide you with a guide on how to do this using both methods mentioned above.

How to cancel a KoalPay subscription by logging in with email and password

On the homepage, you will find a form called “MANAGE, STOP OR CANCEL YOUR SUBSCRIPTION”.

You will need this form to access your customer account. To do so, simply enter the e-mail you used to create the account and your password.

koalpay form to login customer account
Just enter your email and password in the correspondent spaces and login to your customer account

If you do not remember your login credentials, please check your e-mail. This information was sent to your e-mail address when the account was created.

If you still can’t find the information and can’t remember your password, there is a form at the top right of the homepage that you can use to retrieve your login credentials.

This form is called “CANCEL MY SUBSCRIPTION” and all you have to do is enter your email address and KoalPay will send you another email with all the information you need to log in.

Once you have everything you need, log in to your customer account. After doing so, you will be redirected to a page that will show all your active and inactive subscriptions.

koalpay customer account
KoalPay customer account page – This is where you will cancel the subscription

To cancel the one you no longer want, click on the “Terminate” button located below the subscription.

After doing so, your subscription will be automatically canceled and you will receive a confirmation e-mail.

We recommend that you keep this e-mail in case you need it in the future.

How to cancel a KoalPay subscription by logging in with a credit card number

To log in with a credit card, you will use the same form as in the previous method.

This form is called “MANAGE, STOP OR CANCEL YOUR SUBSCRIPTION” and can be found on the homepage.

koalpay form to login customer account
This time, use the numbers of your credit card to log in to your KoalPay customer account

Simply use the first 6 and last 4 numbers of the credit card used for the purchase.

Once you have logged into your customer account, you will be redirected to a page containing all your active and inactive subscriptions.

koalpay customer account
KoalPay customer account page – This is where you will cancel the subscription

To cancel a subscription, simply click on the “Terminate” link below the subscription.

As mentioned above, you will receive an e-mail confirming that your subscription has been canceled. Keep this e-mail in case you need it in the future.

Your subscription has been canceled and any future charges by KoalPay have been canceled.

If you have any further questions, please do not hesitate to write in the comments section, we will try to answer all your doubts.

Post Author: Joe

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